With all of our technicians on wireless devices, our customers receive the completed work order while the technician is onsite via e-mail. This allows multiple contacts, whether on-site or not, to receive an immediate PDF version of the work order. This method of communication reduces our carbon footprint and reinforces our environmental commitment. E-mailing work orders and all other formal documentation (including quotations for repairs) provides an audit trail for any internal requirements, as well as a way to increase transparency between you and your contractor. A more informed customer is a happy customer!
Overwhelmed with emails? We can help! Log on to XTRAK and you will have all your HVAC information at your fingertips. Your login will grant you access to your full equipment list complete with make, model and serial number, voltage, warranty, refrigerant type and quantity, service summaries, digital photos, BTU reports, repair recommendations, cost reports, age of equipment reports, service quotations and so much more for each and every site that Xtra Mechanical maintains.